UPS
Product Manager
Modernizing the legacy platform behind customs filing for roughly 200 countries — and automating the filing process that runs on top of it.
- Leading the migration of a decades-old COBOL system serving roughly 200 countries onto SQL and Google Cloud. The work covers both halves at once: modernizing the data source, and rebuilding the customs filing process that depends on it.
- Automating customs filing in a domain where the rules differ by country and the cost of getting it wrong is a held shipment. Discovery means learning how each region actually files — not how the documentation says they file — then reconciling those processes into one system.
- Gathering requirements directly from regional and country teams across the network. Talking to users in each market surfaces problems they had long since normalized as "just how it works," which is where most of the real scope comes from.
- Centralizing and optimizing how regulatory rejects are handled, and automating the correction of rejects before filing rather than after — moving the work upstream from downstream cleanup into prevention.
- Working with customer data under cross-border privacy constraints, where handling requirements vary by jurisdiction and the compliance boundary is part of the design, not an afterthought.
